Connecting shoppers with passionate customers
“One of the most brilliant customer experiences I have ever had.”
I have been an enthusiastic skier for over 45 years. I've been carving
I have been an enthusiastic skier for over 45 years. I’ve been carving slopes on Atomic skis for almost 30 years, equipment included! I am the founder of the Facebook group “Atomic Ski Fans”! As a Guuru, I share my passion for skiing and Atomic with great passion. I’m just happy to help! #weareskiing
Bogdan
Hello! I have been gardening on 100 square meters for 5
Hello! I have been gardening on 100 square meters for 5 years with the aim of getting the most out of it. Since, it has become a delicious picking and snacking garden full of vegetables, fruit and flowers. It includes spaces for kids and spaces to relax in. I would be love to pass down this knowledge.
Marijtje
I am passionate about technology and love helping people.
I am passionate about technology and I love helping people. It makes me happy to support Salt Home’s customer support and to find the right solution for you 🙂
Lennart
Cycling has been with me since 1988. Since Canyon established
Cycling has been with me since 1988. Since Canyon established itself in cycling, I have been enthusiastic by the brand’s innovation and commitment to the sport, as well as the quality of their products.
Dennis
I bought my first bag over 20 years ago. To this day I can't
I bought my first bag over 20 years ago. To this day I can’t get out of a FREITAG store until I’ve looked through everything – always looking for special tarpaulins. Fun fact: I don’t own a black bag.
Nadine
Because of my passion for trail running and ski mountaineering, I became
I first learnt about Dynafit thanks to my passion for trail running and ski mountaineering. Today I am proud to share my experiences with other sports-loving customers online and I am happy to give product advice.
Steffen
I'm crazy about sports, especially ice hockey. I also think Sky Sport's
I’m crazy about sports, especially ice hockey. I also think Sky Sport’s general offering is great with baseball, NHL, National League, Premiere League, etc. I’d be happy to help if you have any problems or if you need help to find the right subscription.
Patrick
Since 2014, I've been an enthusiastic mechanic and dealer of Stihl products, including small appliances.
I’ve been an enthusiastic dealer and mechanic on Stihl and other small appliances.
Micha
Enthusiastic biker and mechanic with RR, Gravel and MTB and has been a
Enthusiastic biker and mechanic with RR, Gravel and MTB and I’ve been a Lucky Bike customer for years. I’d gladly share my experience with you.
Martin
I'm happy to support you as a guuru and I'm particularly familiar
I’m happy to support you as a Guuru and I’m particularly familiar with all sorts of materials in the DIY area, but also which machines from which manufacturers are good and which ones not. I would be happy to help you.
Bryan
Good coffee, fair trade and friendly people make my day a good one.
Good coffee, fair trade and friendly people make my day a good one. Tchibo has been with me since my childhood! Traditional offerings with good quality that are always developing innovatively! Great service!
Heike
I've been hiking in the mountains all my life. I am also a runner
I’ve been hiking in the mountains all my life. I am also a runner and trail runner. You can find me on 4000m peaks in Europe. I am also a paraglider and paramotor pilot, a racing cyclist and an indoor climber.
Martin
As a Billbee Guuru, I have deep expertise in Billbee, which I am happy to
As a Billbee Guuru, I have deep expertise in Billbee, which I’d gladly share to help others optimize their eCommerce processes more successfully.
Christian
Road bike, gravel bike, mountain bike and sometimes just trekking bike enthusiast with
Road bike, gravel bike, mountain bike – and sometimes just trekking bike – enthusiast who’s very passionate about triathlon. I explore the world on two wheels; always looking for the next challenge, whether it’s on asphalt, gravel or trail.
Domenico
Thoroughbred IT expert with a passion for smart home. I'm happy to
Thoroughbred IT expert with a passion for a smart home. I’d be happy to help you with any questions you may have about computers and smartphones. I also try to find the best solution for all other questions.
Noel
88% of consumers trust peer recommendations above all other forms of marketing messaging.
Nielsen, Trust Survey 2021
Live conversations directly on your website
Connect your online store’s visitors to enthusiastic customers from your expert community.
- With AI SmartRouting, every customer is assigned to the most relevant expert.
- Choose from different community touchpoints.
Offer your shoppers authentic advice, with the WOW effect, around-the-clock.
Feedback from satisfied online shoppers
Community Content: extract valuable content from live conversations
Get fresh UGC daily!
Automatically extract and assign relevant content to your product pages using our GPT-driven technology.
Online shoppers can instantly see who the experts who recommended specific products are and in which context. Additionally, shoppers can connect in real-time to each expert, ensuring credibility.
Measurable success
Results achieved by our clients with their expert community
x2.6 Higher Engagement
+10 NPS
x38 ROI
Build your community
Your community is already right under your nose. It includes your fans, brand advocates and loyal customers.
Many of these fans are your true experts. They are very knowledgeable based on their real-world experience with your brand and they’ll gladly share their knowledge with other consumers.
Community-powered brands who are already successful with GUURU
Benedikt BöhmGeneral Manager
"I am absolutely thrilled with GUURU and the Guurus (our mountain sports experts)! All of us here at Dynafit live our ethos: by athletes, for athletes. Guuru is not just a technical solution where our online customers get expert advice; it's also a channel through which Dynafit athletes share their passion, insight and advice with others for the ultimate brand experience."
Joachim SaikoDivision Unit Manager
"Since I’ve been working at bike-angebot.de (online platform), I’ve been missing exactly that in sales. Emotions in shopping have also been the key to success in my own bicycle shop for 20 years. With the Guuru community and the bike Guurus behind it, we achieve just that, we awaken emotions in our customers. They are not advised by salespeople of our company, but by like-minded, bike-crazy bike fans. You can feel it in every chat and conversation. For me, Guuru is the emotion in online retail and a key to success!"
Thomas ZenglerHead of Online Trade and Shipping
"By providing expert product advice in real-time, we take our service quality to the next level— even during the peak seasons. This enables us to boost sales conversion and lower the number of returns."
Sven HabenichtTeamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."
António LouroManager of Customer Experience PT
"Using GUURU’s Expert Community solution we can significantly reduce our huge volume of support tickets. The instant service delivered by our community, in combination with automated answers when possible, had a strong positive impact on customer satisfaction."
Sascha KappelerHead of Customer Service and Sales
"With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7."
Stefano OrlandoChief Customer Operations Officer
"Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction."
Tanja BichlerHead of Customer Success
"GUURU Expert Community solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality."
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Francesco Carnovale, about how you can benefit from your community.
Talk to Francesco